What We Do

We’re experts in finding the most practical and efficient ways to leverage the power of Process Excellence and Lean Six Sigma in improving organizational efficiency and effectiveness.

Proficiency Systems offers a full suite of consulting, training and mentoring services. These services can be custom-packaged within the framework of a Lean Six Sigma or Process Excellence deployment to meet the special needs of your organization.

Achieving fast and lasting positive change requires a comprehensive approach that spans the entire Lean Six Sigma or Process Excellence deployment lifecycle – launch, execution and sustainment. Our services are designed to support organizations at whatever stage they are in the deployment lifecycle:

Launch
Execution
Sustainment

Launch
Our approach follows a disciplined process within your organization’s unique environment in which we apply lessons learned from many of the most successful corporate deployments. The result is a customized deployment that will help you achieve maximum results from Lean Six Sigma.

Our team works closely with your key leaders to address an array of issues including:

  • Overall deployment strategy
  • Development of an appropriate communications strategy
  • Opportunity (project) identification, realization and sustainment
  • Skills development, including training, mentoring and certification
  • Integration with your existing initiatives
  • Financial considerations
  • Human resource considerations

Prior to the deployment, we can perform a comprehensive review of your organization’s processes and culture. We’ll identify and prioritize the largest performance gaps and provide guidance on how to most effectively close those gaps.

Execution
Training is a critical factor behind the success of your deployment – and our team of highly skilled trainers can provide that service – yet it’s not the answer in itself. While we appreciate repeat business as much as the next guy, our ultimate goal is to help your organization build its internal capabilities so it can become self-sufficient over time.

Training offerings:

  • Project team leaders (Lean Belt, Black Belt and Green Belt)
  • Coaches and trainers (Master Black Belt)
  • Project team participants (Yellow Belt)
  • Lead Six Sigma Leadership (Executive, Champion and Sponsor)
  • Hoshin (Strategic) Planning
  • Change Management
  • Specific tools and approaches:
    • Design for Lean Six Sigma (DFLSS – formerly DFSS)
    • Value Stream Mapping
    • Risk analysis and mitigation
    • Design of experiments
    • Robust design methods

Mentoring Support
Leading change initiatives requires two types of knowledge: procedural and tacit. Training provides the procedural component, while tacit knowledge can only be acquired through experience. Tacit knowledge is best learned through guidance by a strong coach.

Our resources are dedicated to accelerating that tacit knowledge transfer. We provide coaching and mentoring support to Belts at the individual project level, as well as to deployment leaders as they guide organizational change.

Sustainment
We can provide the support to help your organization implement the teamwork and discipline necessary to sustain high levels of process performance over the long term.

Process Management Training and Support
The pairing of offline Lean Event Six Sigma projects and online day-to-day Process Management provides an unbeatable recipe for sustaining project gains and overall deployment momentum. Process Management ensures your key processes are properly defined, measured, controlled, consistently executed and appropriately monitored, with rapid and appropriate action taken to improve process performance as required.

Our resources have deep expertise in guiding successful Process Management implementations and can provide custom training and support to help your organization do the same.

Mid-deployment organizational assessments
Leverage our resources to accelerate and deepen the effectiveness of your current Lean Six Sigma or Process Excellence deployment. We can execute an organizational assessment which takes a comprehensive, unbiased look at your deployment’s strengths and weaknesses, and determines what adjustments are needed to migrate to the next level of performance.

 

proficiency Systems

The Critical Role of the Project Sponsor (Part 2)

My last blog entry provided an overview of the Project Sponsor’s role. Unfortunately, when projects fail, the accountability often rests with the Sponsor. This week, we’ll provide insight into common Sponsor related problems. The wrong Sponsor won’t have the proper clout to assist the project or sustain the results. A Sponsor who’s not fully literate in Process Excellence may not know enough about what needs to be done – it’s not uncommon for project leaders to be trained first; some... [More]
Leadership

 

Recent Training Testimonials:

 “Your instructor transferred knowledge better and kept me more engaged than anyone who has taught me before! That includes any primary and secondary school teachers all the way through earning my Ph.D. Thank you!”

“Clear, succinct presentation style, a subject matter expert with the experiences to match”

 “Engaged! Makes all the difference.”

“Well organized, excellent understanding and adaptation to questions and comments.”

“Both trainers were excellent, very enthusiastic, and passionate about the subject, which makes learning more fun.”

“The instructor/coach was very effective. He had the experience and it showed. As a coach, he could foster members to talk and find common solutions. He also knew when to step in and when to back off.”

 “The instructor had a very strong and in-depth understanding of the materials. He used a variety of presentation methods, exercises and real-world examples. He kept me engaged.”

“Exceptional knowledge of the subject”